ALL ABOUT DELIVERY in 2017

DELIVERY by us
please contact us for a quote with YOUR POSTCODE TOWN
 Delivery fees
  • £60 to NEWHAVEN PORT 
​INCLUDING 100 MILE RADIUS  of NEWHAVEN 
  •  all extra MILEAGE is 50p PER MILE,
  • CENTRAL LONDON £40 SURCHARGE or meet us outside on M25.
  • DELIVERY TO ADDRESSES IN FRANCE & the rest of Europe start at £60 
  • ​ALL accessories purchased with a stove are delivered free of charge
  • Our personal delivery service is the safest option
  • no packing fee
  • our deliveries are every 4/6 weeks
  • delivery fees are per stove item - for delivery of two or more stoves, the additional fee is £60 only, wherever the address​

* IMPORTANT
​please make sure we have a delivery telephone number to contact you for the day of delivery and that someone is available on the day, to take delivery *

courier
Courier may work out cheaper for large distances
We can arrange a courier on your behalf. Please send us a full address for an accurate quote
ADVICE FOR BOOKING COURIER
  • ALWAYS NOTE "ANTIQUE" and "FRAGILE" and the full value including delivery, on your courier request and especially on any insurance forms.
  • we provide pallets or crates for courier transit. crates for export outside the EU must be specially coated and certified or made of plywood - which our pallet crates are.
  • our weights are MOSTLY estimates. Our Stoves weigh between 35 - 100kg. 
  • Make sure to send a telephone number for the delivery company and the absolute fullest possible address details including any special directions that a big lorry might need, like, "phone me and meet me in a car park nearby because our street is narrow,..".etc
  • Please be sure to CHECK WITH US FIRST that we will be available on the collection date and time
WRAPPING FOR COURIER DELIVERY
  • if you need us to pack your stove please give 7 working days notice - this is very important : it gives us time to order materials, wrap the stove for your courier, and print your label: PACKING costs vary, depending on the stove and destination
  • our solid, plywood, pallet-crates with lids cost £40 each & ​are the best  container for our stoves. THEY ARE (Outer size) 89cmx73cmx59cm  (Inside size) 87cmx71cmx49cm. they are extremely sturdy and weigh 25kg. If treated with varnish or paint and stored indoors,  will probably last as long as the stove!
WHEN YOUR STOVE ARRIVES
The stove will be too heavy  for one person and might be quite tough for two. Average weight is 90kg including the box.
​The driver may simply drop it at the kerbside and say "by-bye". You might need to take it out of the box and use a warehouse trolley to get it through a door in to a building. also depends if the lorry has a small forklift. DON'T TIP THE PALLET OVER!

  • We cannot accept responsibility for breakages by a courier, even if we book it for you. The buyer takes responsibility for insurance claims because it is the buyer who is the destination and is the person responsible for receiving, checking and accepting the package. Refunds claimed against the insurance depend entirely on communication between the destination receiver and the courier insurance company and are not the responsibility of us as sender.
collect in person from our french workshop
CHAUVIGNY 86, is a medieval city in the Poitou Charentes region. It's a great place to explore France from and is an excellent stop-over on the way to the south.

We recommend our local campsite, and a fantastic bed and breakfast called Maison Rouge, which is very reasonably priced, is right in the town around the corner from us, with a fantastic view from the terrace and you can even see the castle from one of the rooms at night, all lit up.
We are happy to book this for you if you are worried about language, though the owners do speak some English.
Animals are welcome and the place is fully certified.
(We do not take commission we just think they are well worth a visit)

PLEASE CONTACT US TO collect or BOOK A VIEWING 
our workshop is isolated and access can be waterlogged. Plus, we store our fire parts separately for security so we need notice to build your stove.

Book Delivery instantly to reserve your stove

  • Newhaven + 100 mile radius
  • Bristol, Exmouth Birmingham, Norwich,
  • Plymouth, Cardiff, Shrewsbury, Sheffield
  • Leeds,Hull, Liverpool
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Delivery fee - basic rate

£60.00
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DELIVERY to Newhaven UK & 100 mile radius