DELIVERY

DELIVERY by us

please contact us for a quote with YOUR POSTCODE TOWN

click here to see the DELIVERY AREA MAP

Delivery fees

£60 to NEWHAVEN PORT

INCLUDING 100 MILE RADIUS of NEWHAVEN

all extra MILEAGE is 50p PER MILE,
CENTRAL LONDON £40 SURCHARGE or meet us outside on M25.
DELIVERY TO ADDRESSES IN FRANCE & the rest of Europe start at £60

* IMPORTANT
please make sure we have a delivery telephone number to contact you for the day of delivery and that someone is available on the day, to take delivery *

ALL accessories purchased with a stove are delivered free of charge
Our personal delivery service is the safest option
no packing fee
our deliveries are every 4/6 weeks
delivery fees are per stove item - for delivery of two or more stoves, the additional fee is £60 only, wherever the address

courier

Courier may work out cheaper for large distances
We can arrange a courier on your behalf if you send us a full address for an accurate quote

WRAPPING FOR COURIER DELIVERY

if you need us to pack your stove please give 7 working days notice - this is very important : it gives us time to order materials, wrap the stove for your courier, and print your label: PACKING costs vary, depending on the stove and destination
our solid, plywood, pallet-crates with lids cost £40 each & are the best container for our stoves. THEY ARE (Outer size) 89cmx73cmx59cm (Inside size) 87cmx71cmx49cm. they are extremely sturdy and weigh 25kg.

WHEN YOUR STOVE ARRIVES
The stove will be too heavy for one person and might be quite tough for two. Average weight is 90kg including the box.
The driver may simply drop it at the kerbside. You might need to take it out of the box and use a warehouse trolley to get it through a door in to a building.
DON'T TIP THE PALLET OVER

We cannot accept responsibility for breakages by a courier, even if we book it for you.
The buyer takes responsibility for insurance claims because it is the buyer who is the destination and the person responsible for receiving, checking and accepting the package.

ADVICE FOR BOOKING YOUR OWN COURIER

Always use insurance
Order a strong solid pallet box
check with us the weight of stove and add weight of box for booking
check with us that we will be in for collection before you book it
Ensure your courier will label the pallet on your behalf
address for collection Is Chauvigny 86300 France. Use Our telephone number for delivery driver and ask for driver to contact us in advance to arrange a meeting point in the village centre as access to our workshop is not possible for a lorry

collect in person from our french workshop

CHAUVIGNY 86, is a pretty, small medieval city in the Nouvelle Aquitaine region. It's a great place to explore France from and is an excellent stop-over on the way to the south.

We recommend our local campsite, and a fantastic bed and breakfast called Maison Rouge, which is very reasonably priced, is right in the town around the corner from us, with a fantastic view from the terrace of the castle lit up.
We are happy to book this for you if you are worried about language, though the owners do speak some English.
Animals are welcome and the place is fully certified.
(We do not take commission we just think they are well worth a visit)

PLEASE CONTACT US TO BOOK VIEWING
our workshop is NOT A SHOP OPEN TO THE PUBLIC
IT IS VERY isolated and access can be waterlogged. Plus, we store our fire parts separately for security so we need notice to build your stove.